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CONNECT TO OUR TEAM

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Please select from the drop-down menu, which allows us to deliver your message to the right member of our team.
Please provide as much detail as possible so that our team can best support your needs.

Privacy Statement: We are committed to keeping your e-mail address and personal information confidential. We do not sell, rent, or lease our contact data or lists to third parties, and we will not provide your personal information to any third party unless required to do so by law.

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Richmond Division of Family Practice Logo

CONNECT TO OUR TEAM

"*" indicates required fields

Preferred mode of communication
Please select from the drop-down menu, which allows us to deliver your message to the right member of our team.
Please provide as much detail as possible so that our team can best support your needs.

Privacy Statement: We are committed to keeping your e-mail address and personal information confidential. We do not sell, rent, or lease our contact data or lists to third parties, and we will not provide your personal information to any third party unless required to do so by law.

Q

Patients

Find out where to get the care you need, how to find a Family Physician, and where to access mental health and substance use support; explore community resources; and, link to updated provincial resources.

Get Care

Family Physician speaking to a mother and child

Find a Family Physician (FP) or Nurse Practitioner (NP)

Richmond residents who need a Family Physician (FP) or Nurse Practitioner (NP) should visit the Richmond Health Connect Registry to register for the Richmond patient attachment waitlist. You can also register family members or people in your care. To register, you will need to provide the Personal Health Number (PHN), B.C. home address, and contact information for each person being registered. 

You can also update Health Connect Registry contact details by dialing 8-1-1 (7-1-1 for those deaf or hard of hearing). A HealthLink BC health service navigator will ask for the Personal Health Number(s) for each account being updated.

The Richmond Attachment Program (RAP) connects patients who are especially vulnerable and who have urgent needs for longitudinal care (such as mothers and babies, newcomers, and complex care or MHSU patients). The RAP matches them to Division members who have the capacity to accept new patients. RAP referrals are received from VCH Public Health, VCH Home and Community Care, Richmond Hospital, and other Divisions of Family Practice.

The Richmond Health Connect Registry allows patients to request an FP or an NP. Wait times may be shorter for NPs, who are able to provide many of the same services as FPs. Learn more about NPs, and register with the Richmond Health Connect Registry today.

Richmond Health Connect Registry Information

Access Free Health Services

Eligible Richmond residents can now access free services from many different health care professionals based on their unique needs.

HOW TO ACCESS FREE SERVICES: Simply book an appointment with your Family Physician (FP) or Nurse Practitioner (NP) to discuss the services that can best support your health journey. Your primary care provider can refer you to multiple services at once, so ask for an interdisciplinary referral.

Where to Go for the Care You Need

Whether you need to treat a minor injury, get medication advice, or address more serious concerns, the handy THINK: Where for Care chart will guide you.

Call 8-1-1 to speak to a Health Services Navigator who can help you to find health information and services, or can connect you with a Registered Nurse, a Registered Dietitian, a qualified exercise professional, or a Pharmacist.

HealthLinkBC Health Navigator

Pharmacists

Pharmacist

British Columbia Pharmacists are an important part of your health care team and offer a wide variety of services. In addition to consulting on and dispensing prescriptions, pharmacists can:

  • Assess and treat 21 minor ailments  like urinary tract infections (UTIs), allergies, pink eye, dermatitis, and nicotine dependence
  • Prescribe and dispense birth control
  • Renew/change some prescriptions, or provide you with an emergency supply
  • Administer immunizations and drugs by injection
  • Help you to understand and manage your medications and over-the-counter products
  • Recommend other health care professionals for further assessment

Pathways Medical and Community Services Directories

Pathways offers two valuable resources for patients:

  1. Pathways Medical Care Directory provides patients with details about health care providers and clinics, enabling them to connect with doctors for care and to stay informed about clinic updates.
  2. Pathways Community Services Directory provides patients with publicly available programs and services available in communities throughout British Columbia; please select Richmond from the options provided.

Richmond Urgent and Primary Care Centre (UPCC)

Richmond has two Urgent and Primary Care Centres (UPCCs) for Richmond residents to get same-day care (within 12 to 24 hours) for urgent and non-life threatening health concerns. A UPCC is not an emergency department.

Emergency Department Wait Times

Please call 911 or go directly to your nearest emergency department if you are in need of serious medical attention including experiencing chest pain, severe bleeding or stroke symptoms.

Health Gateway

The provincial Health Gateway service provides secure and convenient access to your health records in British Columbia. View and manage dispensed medications, health visits, COVID-19 test results, immunizations, and more. You can also download and print your Federal Proof of Vacination Certificate (PVC) when needed for international travel.

Log in using your BC Services Card, or follow the prompts to register your account. 

Mental Health & Substance Use Support

According to the B.C. Chronic Disease Registry, mental health issues are on the rise. Some cities have projected that 30 per cent of their residents will be diagnosed with depression and 36 per cent will be diagnosed with anxiety or mood disorders in their lifetimes. If you are experiencing these, or other mental health challenges, you’re not alone. Real help is available.

BC Mental Health and Substance Use Services

BC Mental Health and Substance Use Services provides health care services to people with complex needs including severe and persistent mental health and substance use issues. 

Vancouver Coastal Health Mental Health & Substance Use Resources

Vancouver Coastal Health has created this mental health and substance use services hub for resources throughout the Lower Mainland. 

Here2Talk for Students

Here2Talk is a virtual counselling service that provides immediate mental health support to students via the Here2Talk app, over the phone, or through online chat.

LINKS TO TRANSLATED MATERIAL (7 languages)

Foundry Richmond

Foundry Richmond provides a welcoming, inclusive, and accessible space for young people aged 12 to 24 and their families to find support for their health and wellness needs.

Mind Space Skills for Wellbeing (Formerly Cognitive Behavioural Therapy (CBT) Skills Program)

The Mind Space Skills for Wellbeing, formerly Cognitive Behavioural Therapy (CBT) Skills Group is an eight-week, MSP-funded course designed to provide patients with evidence-based strategies to self-manage depression, anxiety, or ADHD. Courses run in communities throughout the province. Facilitated by psychiatrist/FP teams, this group therapy program helps participants learn how to self-manage their thoughts, feelings, and behaviours. The program has been shown to help people with mild-to-moderate depression and anxiety gain confidence and skill in better managing their mental health. Patients can join a group with a referral from their Family Physician or Nurse Practitioner, or from a Walk-in Clinic Physician. Groups run on a regular basis.

Bounceback

Bouncback is a free skill-building program designed to help adults and youth 13+ experiencing anxiety and/or mild to moderate depression

Community Support

Richmond’s new Community Link Service helps connect you to support services throughout the community. Your family physician (FP) or nurse practitioner (NP) can now prescribe non-medical activities and opportunities for connection based on your needs, goals, interests, and skills. The program is designed to boost your physical and emotional wellbeing, social connections, and ability to thrive. 

Ask your family physician or nurse practitioner for a referral to Community Link services.

Community Programs and Services

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City of Richmond Activity Guide

Explore programs and activities for all ages offered by the City of Richmond.
Call 604-276-4300

Recreation Fee Subsidy

The Recreation Fee Subsidy Program helps residents of Richmond who are experiencing financial hardship to access programs, activities, and community centres by providing them with financial support.

Call 604-247-4909
subsidy@richmond.ca

Richmond Cares Richmond Gives

Richmond Cares Richmond Gives provides opportunities for individuals to volunteer in their community, and also provides social support and services for seniors, children, and families.

Call 604-279-7020

The Seniors Centre at Minoru Centre for Active Living

The Seniors Centre at Minoru Centre for Active Living is a fully accessible facility for seniors 55+ that offers active, healthy, and social lifestyle opportunities including wellness clinics, support groups, and recreational programs.

Call 604-238-8450
minorucentre@richmond.ca

CHIMO

CHIMO offers social services and supports such crisis counselling, outreach, advocacy, housing assistance, homeless prevention, and newcomer settlement.

Call 604-279-7077
chimo@chimoservices.com

HandyDART

HandyDART is Translink’s door-to-door, shared ride service for people who are unable to navigate conventional public transit without assistance due to physical, sensory, or cognitive impairments.

Call 604-398-2042

Immigration Services Society of BC

The Immigration Services Society of British Columbia (ISSofBC) provides supports to newcomers and refugees in BC such as settlement support, English classes, and employment support.

Call 604-684-2561
info@issbc.org

SUCCESS

SUCCESS is a social service agency that offers a wide range of programs and services in areas such as employment, health education, entrepreneurship, housing, language, seniors, families, youth, and settlement.

Call 604-684-1628
info@success.bc.ca

Richmond Food Bank Society

The Richmond Food Bank provides healthy and nutritionally-balanced food at no cost to individuals who are experiencing financial difficulties, and also acts a hub that connects people to other community-based services.

Call 604-271-5609
info@richmondfoodbank.org

Touchstone Family Association

The Touchstone Family Association is a non-profit, community-based social service agency that focuses on preserving and enhancing family relationships by offering programs such as Chinese support groups, parent groups, youth supports, and counselling.

Call 604-279-5599

Language Support & Interpretation

If you need extra support to communicate with your family physician or nurse practitioner, you are welcome to bring along a family member or friend to the appointment who can help with interpretation.

Language Interpretation Services

The Provincial Health Services Authority also offers language interpretation services in more than 200 languages, from American Sign Language to Zyphe. Interpreting services are available 24 hours a day, seven days a week, and are provided at no charge to patients and/or their families. Ask for this service to be arranged while booking your next appointment with your primary care provider. For more help, contact us.