MOA Network
What is the Richmond MOA Network?
Richmond Medical Office Assistants (MOAs) and the Richmond Division of Family Practice Operations team celebrate the MOA Holiday Social, December 2023
The Richmond Division MOA Network is a dedicated and friendly group of Medical Office Assistants who gather to exchange ideas and information, to learn new skills, and to discuss ideas for improvement. This network is designed to strengthen the MOA profession overall, and to improve the wellbeing of Richmond’s MOAs. The MOA Member Portal is available to MOA Network members for member-only content.
Medical Office Assistants are vital members of any clinic team. The Richmond Division is dedicated to supporting these team members through:
- the Richmond Division MOA Network professional association
- professional networking and skill-building opportunities
- our bi-weekly newsletter the Richmond MOA Minute
- practice support (such as Pathways, technology, HR resources, etc.)
MOA Network Benefits
- Deepen your sense of professional fulfillment by sharing your perspectives
- Participate in improvements in the clinic, and for MOAs throughout Richmond
- Develop your confidence and leadership experience
- Receive compensation for your involvement
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Division Services
There are all kinds of ways the Richmond Division supports our member MOAs and clinic staff. Be sure to explore the MOA Member Area in order to get the most out of your Division, and to have the most fulfilling experience in your career.
Richmond MOA Minute Newsletter
The Richmond MOA Minute is a bi-weekly e-newsletter that contains important information about upcoming events, news, and updates from the Richmond Division and from our community partners. This newsletter is chock-full of information that you can apply immediately in the workplace, and promote among colleagues and patients. A free subscription is included for every member of the MOA Network.
Events & Training Opportunities
The Richmond Division hosts several professional development, networking, consultation, and social events for MOAs annually. These events are wonderful opportunities to learn new skills, to receive specialized support, to strengthen connections with colleagues, and to have fun.
- Develop your confidence and leadership experience.
- Receive training and upskilling opportunities.
Log in to the MOA Network Member Area to access and register for upcoming MOA Network events.
Committees & Working Groups
- Deepen your sense of professional fulfillment by sharing your perspectives in MOA committees and working groups among peers and Richmond community leaders.
- Develop your confidence and leadership experience.
- Connect with colleagues in other clinics who have similar interests.
Quality Improvement (QI)
- Participate in clinic-based quality improvement efforts that benefit MOAs and Clinic Managers throughout Richmond.
- Receive compensation for QI work.
- Create a better overall experience for family practice and for patients.
Technology Support
Pathways
MOA Network members are provided with access to Pathways, a secure online tool that supports your office workflow. Clinicians and their teams can access:
- reliable and up-to-date referral details
- hundreds of patient and clinician resources
- community and health authority services that are categorized and searchable
Training is also available to ensure you can navigate this essential platform.
Human Resources + Cross Coverage
We provide recruitment support for office cross coverage and new staff, as well as templates and resources for onboarding, workplace health, performance, and more.
Recruitment
Recruitment support for MOA careers, and staff coverage for clinics preparing for absences and practice transitions.
Patient Resources
Receive support with patient communication resources such as posters and handouts
Support for patients seeking a Family Physician (FP) or Nurse Practitioner (NP)
Survey Participation
The MOA Network member bi-monthly newsletter, the Richmond MOA Minute, often includes an important survey question. We ask because we value MOA Network perspectives and rely on this input to guide decisions and iniatives. Once you become a member, be sure to respond to survey questions whenever you can. Your response could even win you a prize.
Compensation
MOAs receive hourly sessional pay for participating in Richmond Division engagement activities including attendance at learning events.
Join the Richmond MOA Network
ELIGIBILITY: To be considered for MOA Network membership, you must be employed at a clinic that hosts a Richmond Division member Family Physician.
MOA Career Opportunities
The Richmond Division supports the recruitment of MOAs into local clinics of member Family Physicians. We maintain regular communication with clinics that are hiring, update a list of qualified MOA candidates, connect MOAs with prospective employers, and support MOAs throughout their careers. Jobs are available for junior, intermediate, and senior staff working in casual, temporary, or permanent positions, and in part- or full-time roles.
General Qualifications
- MOA certificate from an accredited educational institution
- Junior level requires a minimum of one year of experience as an MOA
- Intermediate level requires two to four years of experience as an MOA
- Senior level requires five or more years of experience as an MOA
- Experience with Electronic Medical Record (EMR) software
- Excellent written and oral communication skills
- Excellent customer service skills and strong patient focus
- Strong organizational and prioritization skills
- Strong commitment to privacy and security
- Ability to resolve conflicts; strong team player
- Ability to work in a fast-paced environment; detail-oriented
- Must be legally entitled to work in Canada
- Subject to a criminal background check
SUPPORT WITH MOA JOBS
If you are interested and meet the general qualifications, please complete our questionnaire and upload your resume below, or email us if you have questions.
COMPENSATION
Wages are negotiable, competitive to community family practice rates, and depend on the position and applicant qualifications.
CONSENT: By completing this questionnaire, you agree to share your resume and your responses with clinics that are recruiting. Qualified candidates are included in our MOA listings to clinics, and we may reach out to clinics that we know are hiring on your behalf. You will be contacted if you meet the criteria for a position within a family practice.
UPLOAD YOUR DETAILS + RESUME
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Help Patients Find a Primary Care Provider
Does your clinic receive many calls from patients seeking a primary care provider? Does your clinic keep an internal waitlist of those hoping to be accepted by a current or future Family Physician or Nurse Practitioner?
EDUCATE PATIENTS ABOUT THEIR OPTIONS IN RICHMOND:
Guide patients to register on Richmond’s Health Connect Registry
The Health Connect Registry allows unattached patients throughout the province to identify that they are seeking a Family Physician or Nurse Practitioner in their community.
- Available to the general patient population of Richmond residents.
- Accessible by patient self-registry on the Health Connect Registry Richmond
- Patients must provide their Personal Health Number (PHN), B.C. home address, and contact information.
- They can also register family members or people in their care.
- Once registered, patients will be contacted about their language preferences and support needs.
- Approximate wait time = six months.
- Access is limited by the number of providers who are accepting new patients.
- Appointments may be in-person or virtual, depending on the need.
Nurse Practitioners (NPs)
Promote the role of all primary care providers who support the health care system. Nurse practitioners (NPs) have the most advanced level of nursing education in B.C. and support medical examinations, prescriptions, and referrals to physician specialists and services. In 2021, Richmond’s Primary Care Network expanded to include a network of NPs accepting new patients via the Health Connect Registry to offset the strain on our health system. When registering on the Health Connect Registry, patients can request a Nurse Practitioner, which may result in a shorter wait time.
Richmond Attachment Waitlist (RAW):
The Richmond Attachment Waitlist (RAW) is now part of the Health Connect Registry. If patients signed up for the RAW:
- their name is on our list
- they will not lose their place in line
- they do not need to register again
Updating Health Connect Registry Information
Patients must keep their Health Connect Registry contact details up to date so that they can be connected to a Family Physician or Nurse Practitioner. Updates are made by calling HealthLink BC at 8-1-1. Deaf/hard of hearing accessibility services are available by calling 7-1-1. Those who update information for family members or someone in their care will require each individual’s Personal Health Number. Currently, information on the Health Connect Registry can only be updated by phone.