Richmond MOA Network
What is the Richmond MOA Network?
The Richmond Division MOA Network is a dedicated and friendly group of Medical Office Assistants who gather to exchange ideas and information, to learn new skills, and to discuss ideas for improvement. This network is designed to strengthen the MOA profession overall, and to improve the wellbeing of Richmond’s MOAs. The MOA Member Portal is available to MOA Network members for member-only content.
Medical Office Assistants are vital members of any clinic team. The Richmond Division is dedicated to supporting these team members through:
- professional networking and skill-building opportunities
- our bi-weekly newsletter the Richmond MOA Minute
- practice support (such as Pathways, technology, HR resources, etc.)
The MOA Network is here to ensure every assistant feels supported, valued, and equipped for success. By investing in MOAs who support family physicians in Richmond, we strengthen their healthcare careers and overall primary care for the entire community. Together, we’re building a stronger community for MOAs across Richmond.
Richmond Medical Office Assistants (MOAs) and the Richmond Division of Family Practice Operations team celebrate a beautiful summer day together.
MOA Network Benefits
RDFP is committed to uplifting MOAs by creating meaningful opportunities for growth, connection, and recognition. As a valued part of every clinic team, your voice and experience matter.
- Find greater fulfillment as an MOA in Richmond through mentorship and a supportive community
- Help shape positive changes in your clinic and across Richmond
- Build confidence and strengthen your leadership skills to advance your career in healthcare
- Be recognized and compensated for the contributions you make
Through the MOA Network, you’ll have the support, resources, and community you need to thrive in your role and to make an even greater impact in Richmond’s family practice and healthcare system.
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Division Services
There are all kinds of ways the Richmond Division supports our member MOAs and clinic staff. Be sure to explore the MOA Member Area in order to get the most out of your Division, and to have the most fulfilling experience in your career.
Richmond MOA Minute Newsletter
The Richmond MOA Minute is a bi-weekly e-newsletter that contains important information about upcoming events, news, and updates from the Richmond Division and from our community partners. This newsletter is chock-full of information that you can apply immediately in the workplace, and promote among colleagues and patients. A free subscription is included for every member of the MOA Network.
Events & Training Opportunities
The Richmond Division hosts several professional development, networking, consultation, and social events for MOAs annually. These events are wonderful opportunities to learn new skills, to receive specialized support, to strengthen connections with colleagues, and to have fun.
- Develop your confidence and leadership experience.
- Receive training and upskilling opportunities.
Log in to the MOA Network Member Area to access and register for upcoming MOA Network events.
Committees & Working Groups
- Deepen your sense of professional fulfillment by sharing your perspectives in MOA committees and working groups among peers and Richmond community leaders.
- Develop your confidence and leadership experience.
- Connect with colleagues in other clinics who have similar interests.
Quality Improvement (QI)
- Participate in clinic-based quality improvement efforts that benefit MOAs and Clinic Managers throughout Richmond.
- Receive compensation for QI work.
- Create a better overall experience for family practice and for patients.
Technology Support
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Access to Pathways
MOA Network members are provided with access to Pathways, a secure online tool that supports your office workflow. Clinicians and their teams can access:
- reliable and up-to-date referral details
- hundreds of patient and clinician resources
- community and health authority services that are categorized and searchable
Training is also available to ensure you can navigate this essential platform.
Recruitment and Staff Coverage
Recruitment support for MOA careers, and staff coverage for clinics preparing for absences and practice transitions.
Human Resource Templates and Cross Coverage Support
We provide recruitment support for office cross coverage and new staff, as well as templates and resources for onboarding, workplace health, performance, and more.
Patient Resources and Handouts
Receive support with patient communication resources such as posters and handouts
Support for patients seeking a Family Physician (FP) or Nurse Practitioner (NP)
Opportunity to Help Guide Initiatives
The MOA Network member bi-monthly newsletter, the Richmond MOA Minute, often includes an important survey question. We ask because we value MOA Network perspectives and rely on this input to guide decisions and initiatives. Once you become a member, be sure to respond to survey questions whenever you can. Your response could even win you a prize.
Participation Compensation
MOAs receive hourly sessional pay for participating in Richmond Division engagement activities including attendance at learning events.
Join the Richmond MOA Network
ELIGIBILITY: To be considered for MOA Network membership, you must be employed at a clinic that hosts a Richmond Division (RDFP) member Family Physician. If you have any questions, please contact Ailin.
MOA Career Opportunities
The Richmond Division supports the recruitment of MOAs into local clinics of member Family Physicians. We maintain regular communication with clinics that are hiring, update a list of qualified MOA candidates, connect MOAs with prospective employers, and support MOAs throughout their careers. Jobs are available for junior, intermediate, and senior staff working in casual, temporary, or permanent positions, and in part- or full-time roles.
Our MOA Coordinator is here to support and connect Medical Office Assistants across Richmond. Get in touch with us if you are interested in an MOA healthcare career.
General Qualifications
- MOA certificate from an accredited educational institution
- Junior level requires a minimum of one year of experience as an MOA
- Intermediate level requires two to four years of experience as an MOA
- Senior level requires five or more years of experience as an MOA
- Experience with Electronic Medical Record (EMR) software
- Excellent written and oral communication skills
- Excellent customer service skills and strong patient focus
- Strong organizational and prioritization skills
- Strong commitment to privacy and security
- Ability to resolve conflicts; strong team player
- Ability to work in a fast-paced environment; detail-oriented
- Must be legally entitled to work in Canada
- Subject to a criminal background check
Submit an MOA job application
SUPPORT WITH MOA JOBS
If you are interested and meet the general qualifications, please complete our questionnaire and upload your resume below, or email us if you have questions.
COMPENSATION
Wages are negotiable, competitive to community family practice rates, and depend on the position and applicant qualifications.
CONSENT
By completing this questionnaire, you agree to share your resume and your responses with clinics that are recruiting. Qualified candidates are included in our MOA listings to clinics, and we may reach out to clinics that we know are hiring on your behalf. You will be contacted if you meet the criteria for a position within a family practice.
COMPLETE SURVEY AND SUBMIT RESUME
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Help Patients Find a Primary Care Provider
Many clinics receive frequent calls from patients seeking a primary care provider. MOAs play a key role in referring these patients by managing internal waitlists and connecting them with available Family Physicians or Nurse Practitioners.
Educate Patients About Their Options in Richmond
MOAs can guide patients to register on Richmond’s Health Connect Registry, a provincial tool that helps unattached patients indicate they are seeking a Family Physician or Nurse Practitioner in their community.
Key Details About Using the Health Connect Registry:
- Available to the general patient population of Richmond residents.
- Accessible by patient self-registry on the Health Connect Registry Richmond
- Patients must provide their Personal Health Number (PHN), B.C. home address, and contact information.
- They can also register family members or people in their care.
- Once registered, patients will be contacted about their language preferences and support needs.
- Approximate wait time = six months.
- Access is limited by the number of providers who are accepting new patients.
- Appointments may be in-person or virtual, depending on the need.
Nurse Practitioners (NPs) in Richmond
Richmond Attachment Waitlist (RAW):
The Richmond Attachment Waitlist (RAW) is now part of the Health Connect Registry. If patients signed up for the RAW:
- their name is on our list
- they will not lose their place in line
- they do not need to register again
Updating Health Connect Registry Information
Patients must keep their Health Connect Registry contact details up to date so that they can be connected to a Family Physician or Nurse Practitioner. Updates are made by calling HealthLink BC at 8-1-1. Deaf/hard of hearing accessibility services are available by calling 7-1-1. Those who update information for family members or someone in their care will require each individual’s Personal Health Number. Currently, information on the Health Connect Registry can only be updated by phone.
