ACCESS RxFiles Download this comprehensive guide. Log in or create an account at www.rxfiles.ca. Select Join a Partnership Group and choose RDFP 2025–26 to activate your membership. Activation may take up to 24–36 hours.
CAN’T ACCESS RxFiles? Make sure you log in with your RxFiles username and password (not Apple or Google login). Access is maintained by logging in at least once every 3 months.
MOBILE APP ACCESS Download RxFilesPLUS from the App Store (iPhone) or Google Play (Android). Log in with your RxFiles credentials and tap Check for Updates every 3–6 months.
LOG IN to the provincial Divisions of Family Practice website for access to UpToDate, which is provided free-of-charge as a member benefit to Richmond Division members
Streamlined Staffing Solutions for MOA Recruitment
MOAs are vital for any clinic operation. They are often the first point of contact for patients, setting the tone for the care experience and ensuring smooth communication between patients, physicians, and the broader care team. Beyond reception duties, MOAs coordinate appointments, manage patient records, process referrals, support billing workflows, and help maintain privacy and security standards. Their organizational skills keep daily schedules on track, reduce administrative burden for physicians, and contribute directly to clinic efficiency and patient satisfaction. Because MOAs are such essential partners in delivering high-quality, patient-centred care, ensuring clinics can efficiently recruit and retain skilled MOAs is critical.
Emphasizing the Richmond Division’s commitment to evolving our support services, we are excited to announce that the RDFP Recruitment Website has officially expanded to now feature MOA job postings directly on our platform!
Strengthening Recruitment Through Integrated MOA Postings
By integrating MOA opportunities into our site much like the active family physician postings, these vacancies now seamlessly link to existing Clinic Profiles, offering a comprehensive view of your practice to prospective talent. This change centralizes recruitment efforts for Richmond family practices, offering the benefit of both local visibility and broad digital exposure.
Get Involved: If you are currently recruiting MOAs or anticipate a vacancy, we invite you to complete our new RDFP MOA Recruitment Form to request a posting.
We look forward to leveraging these new tools to help you build a strong, supported clinic team. And let us know how else RDFP can help with MOA job postings.
The Richmond MOA Network is transforming the professional landscape for Medical Office Assistants in Richmond. With over 170 members across 60 clinics, the Network provides skill-building, professional development, and community connections that enhance both MOA performance and patient care, while supporting family physicians throughout the region.
Richmond MOA Network Surpasses 170 Members in 2023
The Richmond Division of Family Practice’s MOA Network surpassed 170 members in 2023, solidifying its role to elevate the profession for local Medical Office Assistants.
Program Coordinator Ailin Chen, pivotal to Network strategy, event organization, and clinic outreach, has witnessed the growth first-hand. She and her colleagues have hosted 19 events for MOAs since the Network’s inception in 2020, and membership now includes 171 MOAs in 60 Richmond clinics.
“We recognized that a professional association for local MOAs was a critical missing piece,” says Chen. “It’s wonderful to see how the community has embraced the Network, and that it is providing so much value.”
Strengthening Skills, Collaboration, and Community Impact
The MOA Network is critical to enhancing the patient experience by boosting MOA skills, optimizing practices, and enabling quality improvement. These strategies, in turn, increase family physician capacity, which allows them to focus on patient care.
Richmond’s MOA Network team collaborates with other Divisions of Family Practice throughout the province to address industry issues, and updates members via the twice-monthly Richmond MOA Minute newsletter.
“I’m proud of the Richmond MOA Network,” says Executive Director Jennifer West. “This group is rapidly gaining a reputation in the province as a model for other communities.”
Events and collaborations with health care organizations such as LifeLabs, Brooke Radiology, and ImmunizeBC highlight the Network’s commitment to connect MOAs with essential services. Chen says the Network will continue to focus on skill building, partnerships, and raising awareness about the value of MOAs.
“We are developing strategies to have a broader impact on the community and to strengthen the industry’s reputation overall,” she says.
Coppersmith Medical Clinic Manager Jessy Flores appreciates how the MOA Network provides opportunities to engage with fellow MOAs, health care professionals, and support groups.
“These connections have exposed me to diverse perspectives and innovative ideas about issues that are prevalent in our field,” says Flores. She adds that the Network facilitates the group to identify solutions for common challenges in Richmond clinics.
Part of the Network’s success is because Chen and her colleagues try to make participation fun.
“There have been so many wonderful moments since I became part of the MOA Network, but the recent Holiday Social stands out as the most memorable,” says Flores. “This event offered an enjoyable atmosphere for MOAs and the RDFP team. We got to engage in social interaction through games and activities, delicious food, and a warm cup of hot chocolate.”
Since its inception in 2020, the Richmond MOA Network has hosted 19 events, fostered collaboration with healthcare partners, and provided resources through local and provincial organizations. By strengthening MOA skills, promoting camaraderie, and offering professional support, the Network improves clinic efficiency, boosts physician capacity, and contributes to better patient experiences in Richmond.
Discover the benefits of the Richmond MOA Network ,whether you are a current member, a Medical Office Assistant looking to join, a healthcare professional seeking collaboration, or a family physician interested in supporting your team.
