You have been referred to the Richmond Primary Care Network (PCN)!

Your Family Physician or Nurse Practitioner has referred you to the Richmond Primary Care Network (PCN) for additional support with your health and well-being. This Richmond PCN referral is part of your ongoing care. We work in partnership with your Family Physician or Nurse Practitioner to support your health goals.

What to Expect from Your PCN Referral

We will review your Richmond PCN Referral to make sure our services are the right fit for your needs; a referral does not always mean you will be booked for an appointment.

☀️ We will contact you within 6 to 8 weeks
☀️ If eligible, we may offer you an appointment or ask a few questions to help connect you to the right service
☀️ Our call may come from a Vancouver Coastal Health (VCH) number
☀️ There is no cost to you for our services

Tips to Avoid Delays

📞 Make sure your clinic has your current phone number

💬 Answer calls over the next few weeks, even if the number is unfamiliar

↩ If you miss our call, please call back the number that contacted you and check your voicemail for next steps

How PCN Services Work

Services are available by referral only
Appointments may be in person, by phone, or virtual
Contact timing may vary based on service needs and availability
After 3 booking attempts, we may close your referral if we are unable to reach you or if appointments are repeatedly missed, cancelled, or rescheduled

Please Attend Your Appointment

Your appointment time is reserved especially for you. Missing an appointment can delay your care and take time away from another patient who needs support. If you cannot attend, please contact us as early as possible to reschedule your appointment.

What is the Primary Care Network?

The Richmond Primary Care Network (PCN) supports family physicians, nurse practitioners, and patients through coordinated, team‑based care. Using a standardized Richmond PCN referral pathway, primary care providers can connect patients to a range of health professionals who work together to improve access, continuity, and health outcomes.