Patients
Get Care
Find a Family Physician (FP) or Nurse Practitioner (NP)
Richmond residents who need a Family Physician (FP) or Nurse Practitioner (NP) should visit the Richmond Health Connect Registry to register for the Richmond patient attachment waitlist. You can also register family members or people in your care. To register, you will need to provide the Personal Health Number (PHN), B.C. home address, and contact information for each person being registered.
You can also update Health Connect Registry contact details by dialing 8-1-1 (7-1-1 for those deaf or hard of hearing). A HealthLink BC health service navigator will ask for the Personal Health Number(s) for each account being updated.
The Richmond Attachment Program (RAP) connects patients who are especially vulnerable and who have urgent needs for longitudinal care (such as mothers and babies, newcomers, and complex care or MHSU patients). The RAP matches them to Division members who have the capacity to accept new patients. RAP referrals are received from VCH Public Health, VCH Home and Community Care, Richmond Hospital, and other Divisions of Family Practice.
The Richmond Health Connect Registry allows patients to request an FP or an NP. Wait times may be shorter for NPs, who are able to provide many of the same services as FPs. Learn more about NPs, and register with the Richmond Health Connect Registry today.
Access Free Health Services
Eligible Richmond residents can now access free services from many different health care professionals based on their unique needs.
HOW TO ACCESS FREE SERVICES: Simply book an appointment with your Family Physician (FP) or Nurse Practitioner (NP) to discuss the services that can best support your health journey. Your primary care provider can refer you to multiple services at once, so ask for an interdisciplinary referral.
Where to Go for the Care You Need
Whether you need to treat a minor injury, get medication advice, or address more serious concerns, the handy THINK: Where for Care chart will guide you.
HealthLink BC: 24/7 Health Advice
Call 8-1-1 to speak to a Health Services Navigator who can help you to find health information and services, or can connect you with a Registered Nurse, a Registered Dietitian, a qualified exercise professional, or a Pharmacist.
Pharmacists
British Columbia Pharmacists are an important part of your health care team and offer a wide variety of services. In addition to consulting on and dispensing prescriptions, pharmacists can:
- Assess and treat 21 minor ailments like urinary tract infections (UTIs), allergies, pink eye, dermatitis, and nicotine dependence
- Prescribe and dispense birth control
- Renew/change some prescriptions, or provide you with an emergency supply
- Administer immunizations and drugs by injection
- Help you to understand and manage your medications and over-the-counter products
- Recommend other health care professionals for further assessment
Pathways Medical and Community Services Directories
Pathways offers two valuable resources for patients:
- Pathways Medical Care Directory provides patients with details about health care providers and clinics, enabling them to connect with doctors for care and to stay informed about clinic updates.
- Pathways Community Services Directory provides patients with publicly available programs and services available in communities throughout British Columbia; please select Richmond from the options provided.
Richmond Urgent and Primary Care Centre (UPCC)
Richmond has two Urgent and Primary Care Centres (UPCCs) for Richmond residents to get same-day care (within 12 to 24 hours) for urgent and non-life threatening health concerns. A UPCC is not an emergency department.
Emergency Department Wait Times
Please call 911 or go directly to your nearest emergency department if you are in need of serious medical attention including experiencing chest pain, severe bleeding or stroke symptoms.
Health Gateway
The provincial Health Gateway service provides secure and convenient access to your health records in British Columbia. View and manage dispensed medications, health visits, COVID-19 test results, immunizations, and more. You can also download and print your Federal Proof of Vacination Certificate (PVC) when needed for international travel.
Log in using your BC Services Card, or follow the prompts to register your account.
Mental Health & Substance Use Support
According to the B.C. Chronic Disease Registry, mental health issues are on the rise. Some cities have projected that 30 per cent of their residents will be diagnosed with depression and 36 per cent will be diagnosed with anxiety or mood disorders in their lifetimes. If you are experiencing these, or other mental health challenges, you’re not alone. Real help is available.
BC Mental Health and Substance Use Services
BC Mental Health and Substance Use Services provides health care services to people with complex needs including severe and persistent mental health and substance use issues.
Vancouver Coastal Health Mental Health & Substance Use Resources
Vancouver Coastal Health has created this mental health and substance use services hub for resources throughout the Lower Mainland.
Here2Talk for Students
Here2Talk is a virtual counselling service that provides immediate mental health support to students via the Here2Talk app, over the phone, or through online chat.
Foundry Richmond
Foundry Richmond provides a welcoming, inclusive, and accessible space for young people aged 12 to 24 and their families to find support for their health and wellness needs.
Mind Space Skills for Wellbeing (Formerly Cognitive Behavioural Therapy (CBT) Skills Program)
The Mind Space Skills for Wellbeing, formerly Cognitive Behavioural Therapy (CBT) Skills Group is an eight-week, MSP-funded course designed to provide patients with evidence-based strategies to self-manage depression, anxiety, or ADHD. Courses run in communities throughout the province. Facilitated by psychiatrist/FP teams, this group therapy program helps participants learn how to self-manage their thoughts, feelings, and behaviours. The program has been shown to help people with mild-to-moderate depression and anxiety gain confidence and skill in better managing their mental health. Patients can join a group with a referral from their Family Physician or Nurse Practitioner, or from a Walk-in Clinic Physician. Groups run on a regular basis.
Bounceback
Bouncback is a free skill-building program designed to help adults and youth 13+ experiencing anxiety and/or mild to moderate depression
Community Support
Community Link Service
Richmond’s new Community Link Service helps connect you to support services throughout the community. Your family physician (FP) or nurse practitioner (NP) can now prescribe non-medical activities and opportunities for connection based on your needs, goals, interests, and skills. The program is designed to boost your physical and emotional wellbeing, social connections, and ability to thrive.
Ask your family physician or nurse practitioner for a referral to Community Link services.
Community Programs and Services
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City of Richmond Activity Guide
Explore programs and activities for all ages offered by the City of Richmond.
Call 604-276-4300
Recreation Fee Subsidy
The Recreation Fee Subsidy Program helps residents of Richmond who are experiencing financial hardship to access programs, activities, and community centres by providing them with financial support.
Richmond Cares Richmond Gives
Richmond Cares Richmond Gives provides opportunities for individuals to volunteer in their community, and also provides social support and services for seniors, children, and families.
Call 604-279-7020
The Seniors Centre at Minoru Centre for Active Living
The Seniors Centre at Minoru Centre for Active Living is a fully accessible facility for seniors 55+ that offers active, healthy, and social lifestyle opportunities including wellness clinics, support groups, and recreational programs.
CHIMO
CHIMO offers social services and supports such crisis counselling, outreach, advocacy, housing assistance, homeless prevention, and newcomer settlement.
HandyDART
HandyDART is Translink’s door-to-door, shared ride service for people who are unable to navigate conventional public transit without assistance due to physical, sensory, or cognitive impairments.
Call 604-398-2042
Immigration Services Society of BC
The Immigration Services Society of British Columbia (ISSofBC) provides supports to newcomers and refugees in BC such as settlement support, English classes, and employment support.
SUCCESS
SUCCESS is a social service agency that offers a wide range of programs and services in areas such as employment, health education, entrepreneurship, housing, language, seniors, families, youth, and settlement.
Richmond Food Bank Society
The Richmond Food Bank provides healthy and nutritionally-balanced food at no cost to individuals who are experiencing financial difficulties, and also acts a hub that connects people to other community-based services.
Touchstone Family Association
The Touchstone Family Association is a non-profit, community-based social service agency that focuses on preserving and enhancing family relationships by offering programs such as Chinese support groups, parent groups, youth supports, and counselling.
Call 604-279-5599
Language Support & Interpretation
If you need extra support to communicate with your family physician or nurse practitioner, you are welcome to bring along a family member or friend to the appointment who can help with interpretation.
Language Interpretation Services
The Provincial Health Services Authority also offers language interpretation services in more than 200 languages, from American Sign Language to Zyphe. Interpreting services are available 24 hours a day, seven days a week, and are provided at no charge to patients and/or their families. Ask for this service to be arranged while booking your next appointment with your primary care provider. For more help, contact us.
