Clinic Staff Course Catalog
This is a catalog of courses available to Office Managers, MOAs and co-located staff compiled by the Richmond Division of Family Practice. Most of these are FREE!
Legend
① – Basic Course
② – Advance Course
🎞️ – Video Training
📖 – Self Paced
$ – Paid Training
Privacy and Security
Learn the fundamentals of privacy, confidentiality, cybersecurity, and best practices for handling patient information to support safe and compliant healthcare delivery.
Security in Low Doses: Safeguarding Patient Information
Protecting Patient Information
Reprocessing Supports by PHSA and PICNET
Provincial Health Services Authority (PHSA) and Provincial Infection Control Network of British Columbia (PICNET) have partnered together to offer courses that support reprocessing efforts in clinic.
Create a PHSA learning hub account to access these courses.
Recommended registration details for MOAs:
- Region = Vancouver Coastal Health
- Role category = Affiliate/Contractor
Hand Hygiene Refresher
Direct Care Infection Prevention and Control Basics
Non-direct Care Infection Prevention and Control Basics
EMR Training
Find FPSC and Doctors of BC EMR training here. Explore available learning opportunities to enhance your EMR knowledge, improve clinical workflows, and support effective practice management.
Arya EHR
Ava EMR
CHR
Juno
MedAccess (staff courses)
MedAccess (webinars)
MYLE
OSCAR Pro
Profile (account required)
EMR Skill Building (DoBC)
MedAccess, OSCAR, Profile
Panel Management (FPSC)
EMR Orientation Videos (FPSC)
MedAccess, OSCAR, Profile, and Accuro
Other Courses
Explore a variety of courses covering communication, clinic operations, patient support, quality improvement, and other topics designed to help MOAs grow professionally and confidently in their role.